Exit QA expert - Associate

Job Title-Exit QA expert, AS

Location-Bangalore, India

Role Description

• The Managed exit KYC and Offboarding QA Analyst focuses on effective Quality Review of Client Managed exit KYC and Offboarding execution processes. The QA Analyst reviews key stages of the Managed exit KYC and Offboarding lifecycle and flags files that have not completed the required stages in accordance with the Standard Operating Procedures.
• QA Analyst has responsibility for maintaining high standards in QA Review of Managed exit KYC and Offboarding process, identify errors, provide feedback on the performance of the team & support Monthly QA MI inputs                                                         

What well offer you

As part of our flexible scheme, here are just some of the benefits that youll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

 Process:

• Acts as an SME to the process.
• Point of contact in absence of AVP.
• Arranging connects for the team with the Stakeholders
• Ensure that regulatory and audit deadlines and obligations are effectively met.
• Preparation of process KOP & assisting the team in KOP accordingly.
• Monitoring the mailboxes in terms of processing and queries.
• Allocating the volumes within the team.
• Creating the backup within the team.
• Providing training to the new joiners.
• Ensuring the mandatory trainings are completed by the team and yourself within the time.
• Ensuring all the BAU reports are prepared and published within the given timeline.
• Process direction/take charge of team huddles and actively involved on calls & projects.
• Should be able to manage multiple business lines / departments with appropriate controls.
• Should make informed decisions keeping business and other relevant departments in mind.
• Responsible to distribute work, assign account responsibilities coordinate necessary trainings within the process.
• Must be able to work well and adapt to change in a fast-paced environment
• Adherence to STARC standards and procedures and ensuring that there are no lapses or gaps in control.
• Ensure that process should be Audit ready all the time.
• Demonstrate a proactive approach to all activities and create the environment for others to emulate this behaviour.
• Understand and effectively manage risks through timely and accurate escalation
• Understand the purpose of the process performed key risks and mitigating controls.
• Share knowledge and provide appropriate training, guidance or coaching for the team
• Understand the purpose of the process performed key risks and mitigating controls.
• Investigate open items and resolve as required. Escalate unresolved open items per departmental policy

Control:

• Following the Managed exit KYC and Offboarding processes and policies as per Global Managed exit KYC and Offboarding standards.
• Identify training needs of the team to improve performance.
• Effectively manages escalation notification to AVP with estimated potential or actual impact.
• Ensure all SLAs defined by the Business are adhered with full quality and timeliness.
• Preparing daily/weekly & monthly reports where necessary.
• Provides transparency regarding operational incidents, root causes and proposed remediation. Plays a lead role in remediation. 

Change:

• Proactively identify Risk areas and propose Controls or Process improvement ideas to manager.
• Enhancing the automation ideas in the process.
• Encouraging the SMEs of the team to work on process improvement ideas.
• Downloading and updating the team with the constant process changes.

Your skills and experience

• Minimum bachelor’s degree or equivalent in relevant field
• Candidate should have at least 8+ years of minimum work experience in Client Managed exit KYC and Offboarding or related Processes
• Excellent knowledge of Know Your Customer (KYC) requirements and processes.
• Basic knowledge of Financial Products like Fixed Income, Equity etc. and financial instruments including Futures, Options, Swaps.
• Excellent communication skills. Should communicate clearly with Stakeholders.
• Microsoft Office/Suite proficient (Word, Excel, PowerPoint, etc.)
• Problem Solving Skills – ability to think ‘Out of the Box’ and independently work around issues that arise time to time.
• Ability to make the team work quickly and accurately, even under tight deadlines and should be flexible in working hours, also should be able to support in different time zones on rotational basis (if required).
• Problem Solving Skills – ability to think ‘Out of the Box’ and independently work around issues that arise time to time.

Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs