Executive

Job description

Aparna Sarovar is a premium residential community in Nallagandla, Hyderabad, with over 1,100 flats. We are looking for an Executive / Senior Executive to support the resident relations team and help manage daily resident queries, service requests and administrative work.

Key responsibilities

* Receive resident queries and complaints, record them and coordinate with the relevant teams.

* Follow up on open service requests and keep residents informed of progress.

* Coordinate with housekeeping, security, maintenance and other service teams.

* Support resident registrations, move-in and move-out formalities, and updates to resident records.

* Prepare notices, routine communication and service request reports.

* Assist with community meetings, events and administrative arrangements.

* Escalate unresolved or sensitive matters to the reporting manager.

* Maintain proper handover records so pending work can be followed through.Role & responsibilities

Preferred candidate profile

Graduate in any discipline, with experience in resident relations, customer service, property management, hospitality or facilities administration.

The candidate should communicate well in English, Telugu and Hindi, be comfortable using Excel and email, and handle resident concerns patiently. Experience with MyGate, ApnaComplex or similar platforms is preferred.

Perks and benefits