Executive

Job Summary

Responsible for providing excellent patient supportregistrationappointment coordinationconsultant coordinationand smooth patient guidance across hospital departments. Manage Health Check-up coordinationMIS trackerscorporate patient communicationpatient experience reviewsand coordination with internal service and marketing teams.

Job Responsibilities

• Receive patient and patient attendants in a pleasing manner.
• Answer Telephone calls.
• Talk at reasonable sound levels. (Do not shout or talk loudly)
• Answering all queries by patients/attendants politely.
• Listen the patient/attendant carefully
• Guide the patients in right way.
• Taking complete details while doing the New Registrations like Permanent addressphone numbersfax numbers etc.
• Co-ordinate with all stakeholders to fix up appointments with the Doctors.
• Guide the patient to get the investigations done properly i. e. to the LaboratoryRadiologyCardiology and Endoscopy dept etc. ,
• Coordinate with the Consultants
• Co-ordinate with the Admission Counter and keep the update information from time to time.
• Co-ordinate with the OT secretary for the information regarding status of the surgeries posted that day Maintain interpersonal relations within the departments and other departments
• Maintain Good relations with the patients
• Incase of Emergency send the patient to Casualty/ICUs then inform the concerned peopledo the formalities.
• Maintain all relevant records i. e. logbookappointment diariesVisiting Doctors register etc. properly. Maintain confidentiality about patients.
• Counsel the patients and patient relatives whenever it is necessary.
• Communicate to your HOD from time to time.
• Escorting VIP Patients.

• Coordinate with Manager- SE regarding any administrative related problems
• Preparing MIS report and submit to the Manager-SE
• Coordinate with service department for any Maintece workhousekeeping work and FB work
• Coordination of Healthcheckup patientproviding relevant information about packages available and focusing of converting the patient,
• Prepare daily trackers of all Healthcheckup patient.
• Provide reports to patient at the end of the daytaking out print out for all corporate patients and sending the communication via mail as a when needed.
• Coordinate with Marketing team regarding arrivals of corporate patientprovide seamless Healthcheckup process to the patients.
• Also collect daily reviews for patient experience