GURUGRAM · FULLTIME
Executive
EXL Service
Gurugram · onsite · Posted 40d ago
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Section · 01
About this role
- Handle ticket exchanges, reissues, and revalidations as per airline fare rules.
- Interpret and apply fare rules, penalties, no-show conditions, and change restrictions.
- Calculate fare difference (add-collect) and applicable change fees accurately.
- Process voluntary and involuntary exchanges based on airline guidelines.
- Review and action backend queues within defined SLAs.
- Coordinate with internal teams for escalations and special cases.
- Ensure correct handling of taxes, EMDs, and form of payment (FOP) during exchanges.
- Maintain SLA/TAT compliance for all assigned tickets.
- Maintain accurate documentation and ticket history notes.
- Adhere to SOPs, compliance, and quality standards.
- Provide proper shift handover for seamless 24x7 operations.
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Section · 02
Skills
ticket exchanges
Section · Company
About EXL Service
EXL Service
Analytics & KPO
39.1k+
employees
1999
27 years old
New York City,New York
US
₹11.1L PA avg
Avg at EXL Service
About
We make sense of data and drive your business forward
Industries
Analytics & KPO
Employee ratings
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3.6/ 5
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