PUNE · FULLTIME
Executive
EXL Service
Pune · onsite · Posted 47d ago
Sourced from
Undisclosed5–10 yrsfulltimePune
About a minute. You'll make an account on the way through.
agent · working
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- Found the form on Naukri · 14 questions to answer1.2s
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Section · 01
About this role
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.
- Manage outbound and inbound calls/ chats / emails for customers with existing complaints or service issues
- Provide clear updates, resolution status, and next steps to customers
- Act as a single point of contact for customers during the complaint lifecycle
- Drive first-call resolution wherever possible to reduce repeat contacts
Candidates need to Walkin to our EXL office Mon - Fri 12 to 2pm
- Manage outbound and inbound calls/ chats / emails for customers with existing complaints or service issues
- Provide clear updates, resolution status, and next steps to customers
- Act as a single point of contact for customers during the complaint lifecycle
- Drive first-call resolution wherever possible to reduce repeat contacts
Candidates need to Walkin to our EXL office Mon - Fri 12 to 2pm
Graduate/ Undergraduates 0 - 4 Years
Sourced from naukri
Section · 02
Skills
Customer ServiceInternational VoiceSemi VoiceretailCustomer SupportCustomer CareOutboundDomestic BPOInbound CallsHealthcareInternational Call CenterCommunication SkillsoperationsInternational BPOFinancial Servicesbpoinboundvoice processInsurance
Section · Company
About EXL Service
EXL Service
Analytics & KPO
39.1k+
employees
1999
27 years old
New York City,New York
US
₹11.1L PA avg
Avg at EXL Service
About
We make sense of data and drive your business forward
Industries
Analytics & KPO
Employee ratings
0 reviews
3.6/ 5
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