Executive

Job Responsibilities

Patient Handling Registration:

• Greet and assist patientsvisitorsand attendants courteously.
• Oversee the registration of patients for consultationsdiagnosticsand admissions.
• Ensure accurate entry of patient details in the hospital information system (HIS).

Appointment Scheduling Coordination:

• Schedule appointments for doctors and diagnostic services.
• Coordinate with various departments to avoid overlaps and reduce patient wait times.
• Confirm and follow up on patient appointments.

Billing Cash Handling:

• Handle OPD/IPD billingadvance paymentsand receipt generation.
• Reconcile daily cash collections and hand over to accounts as per policy.
• Ensure correct application of discounts or insurance/tie-up billing as per guidelines.

Supervision Training:

• Mentor and guide junior front office executives.
• Handle escalated patient queries or service issues.
• Train new team members on systems and SOPs.

Customer Service Complaint Resolution:

• Address patient grievances and ensure prompt redressal.
• Maintain high standards of hospitality and patient satisfaction.
• Provide information on servicesdoctors availabilityand procedures.

Documentation Reporting:

• Maintain front desk reportspatient footfall dataand feedback logs.
• Ensure compliance with hospital SOPsNABH/JCI standardsand confidentiality protocols.

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