Executive, Telecalling

Position: Executive, Telecalling

Location: Bangalore

Experience: 0- 3 years in NGOs

About Smile Foundation:

Smile Foundation works for the welfare of underprivileged children and their families through intensive programmes focused on education, healthcare, skilling and women empowerment. and Empowering Grassroots. Started in 2002 by a group of young corporate professionals, today Smile has evolved into a national level development organization impacting lives of over 1.5 million underprivileged children and their families with project presence in 25 states across India, 10 offices in strategic locations and over 650 employees, besides countless volunteers, well-wishers and supporters. The organization also holds Special Consultative Status with United Nations Economic & Social Council (ECOSOC), accredited with global organizations like GuideStar, United Way, CAF America, Give2Asia and many more. Furthermore, continuously for past three years Smile is a Great Place to Work © Certified organization and is considered ‘Gold Standard’ in identifying and recognizing Great Workplace Cultures. Currently SF has been implementing projects worth Rs 80 Crore across India directly or with the help of grassroot organizations, primarily CSR funded projects of varied scale both in urban slums and rural areas including aspirational districts in thematic areas mentioned above. The wealth of knowledge emanated from the same is immense, however the same is grouped in systematic manner which can be used for pitching for large projects of long term in nature leading to data driven knowledge products which can be further used in creating large scale impact. Visit our website to know more about us and our latest development: www.smilefoundationindia.org

Summary of the Role:

We are seeking a motivated and enthusiastic Tele caller and Donor Nurturing Professional for Donor Retention to join our team. The successful candidate will be responsible for reaching out to existing donors via phone calls to solicit donations for our organization’s initiatives. This role offers an exciting opportunity to make a significant impact by contributing to our fundraising efforts.

Job Description:

• Conduct outbound calls to promote our organization and its fundraising campaign.
• Engage with existing and new prospects in a professional and persuasive manner to secure donations and pledges.
• Operating telephone equipment, automatic dialing systems, and different telecommunications technologies.
• Provide accurate and compelling information about our organization’s mission, programs and impact.
• Maintains operations by following policies and methodology and functional changes.
• Keeps up quality service by adhering to organization guidelines.
• Maintain the brand's ethos and also understand and value the donors requirements.
• Manage the ongoing activities records via using CRM and telecaling systems with utmost priority and achieve the designed targets.
• Maintain the brand's ethos and also understand and value the donors requirements.

Qualifications & Skills:

• Proven experience in telemarketing, fundraising, sales or related fields.
• Excellent communication and interpersonal skills.
• Familiarity with fundraising principles and techniques is a plus.
• Proficiency in using CRM software or similar tools.
• Minimum Graduate is preferred in any stream.

Competencies:

• Creates External Strategic Alliances: Develops and uses collaborative relationships to facilitate the accomplishment of work goals.
• Information Management: Establishes procedures to collect information needed to manage an organization or ongoing activities within it.
• Contributes to Team Performance: Is an engaged and integral member of a group, recognizing the need for group collaboration, empathy, consensual decision-making, and respect for others.
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Able to give and take during a conversation in a balanced way, listening as well as speaking at appropriate intervals.