Executive - Technical Support

Responsibilities

• Customer service / Front-end customer handling.
• Handling customer queries / issues in the store related to (Mobile, Laptop & Desktop).
• Troubleshooting of technical related issues and ensure to resolve the issues / queries.
• Escalate problems when unable to resolve customer issues.
• Knowledge of computer hardware & software is an added advantage.
• Excellent language fluency, excellent verbal & written communication skill.
• Should be able to handle customer queries and should aim at customer delight.
• Should be technically sound.
• Self driven & goal oriented and willing to work on Weekends

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