Executive Support Engineer

Role & responsibilities

• Strong experience in Windows & Mac OS setup, updates, and issue resolution.
• Hardware support laptops, peripherals, Mobile device support (iOS/Android).
• Server Management activities (AD, DHCP, DNS, WDS, Print server..ETC)
• Knowledge of basic networking (LAN/WAN, VPN, IP topology, firewall..etc), Wi-Fi troubleshooting & connectivity support, Understanding of IP addressing and network diagnostics.
• Expertise in Microsoft 365, Outlook, Teams, Audio-visual tools (Zoom, Teams Rooms, Webex) and Conference room setup & video conferencing support.
• Understanding of endpoint protection tools, Knowledge of secure device handling for executives, corporate security policies.
• The role involves providing dedicated technical support for senior executives/leadership, CXO's ensuring smooth operation of devices, applications, and collaboration tools.
• The position requires strong knowledge of security practices, excellent communication and customer service skills, and the ability to work independently under pressure.
• Familiarity with ITIL processes, scripting, MDM solutions, and remote access tools is a plus.