Executive - Student Services
Indian Institute of Commerce Lakshya · Kochi · onsite · Posted 44d ago
Undisclosed1–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
The Student Service Executive is responsible for managing student relationships, ensuring high levels of engagement, and providing necessary support throughout their academic journey. This role requires excellent communication, problem-solving skills, and a student-centric approach to enhance retention and satisfaction.
Key Responsibilities
- Act as the primary point of contact for students, addressing their inquiries via calls, emails, and in-person interactions.
- Guide students on course details, enrollment processes, academic schedules, and exam registrations.
- Provide personalized support to students, ensuring they stay motivated and engaged throughout their studies.
- Handle and resolve student concerns efficiently, ensuring a positive learning experience.
- Maintain and update student records, attendance, and feedback in the system.
- Collaborate with faculty, academic coordinators, and other departments to enhance student experience.
- Assist students with fee payments, installment plans, and financial queries.
- Conduct regular follow-ups with students to track their progress and address any challenges.
- Organize student engagement activities, webinars, and academic workshops.
- Ensure adherence to company policies and escalate complex issues to senior management when necessary.
Key Requirements:
- Bachelor s degree in any discipline (Education, Business Administration, or related fields preferred).
- Minimum 1 year of experience in student relationship management, customer service, or academic administration.
- Strong verbal and written communication skills in English (knowledge of Hindi or regional languages is a plus).
- Proficiency in MS Office(Word, Excel, PowerPoint) and CRM tools.
- Excellent interpersonal and problem-solving skills.
- Ability to work in a fast-paced environment and handle multiple student queries efficiently.
- High level of patience, empathy, and customer service orientation.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
UPScrmBusiness administrationSenior managementCustomer service orientationPowerpointService ExecutiveexcelMS Office WordRelationship Management
About Indian Institute of Commerce Lakshya
Indian Institute of Commerce Lakshya
Education & Training
Ernakulam, Kerala
India
₹4.8L PA avg
Avg at Indian Institute of Commerce Lakshya
About
Indian Institute of Commerce Lakshya provides education and career guidance, equipping students to become skilled professionals in a dynamic business landscape.
Industries
AccountingEducationE-LearningFinanceHigher EducationProfessional Services
Employee ratings
10 reviews
4.0/ 5
Culture
4.2
Career growth
4.0
Work-life
3.8
Employees rate it well for
Skill Development40Overall Company40
Find them on