Executive/Sr.Executive- Training

Role & responsibilities

• Assist in executing the caf training charter across region.
• Conduct on-ground training sessions for caf staff on product knowledge, service standards, and operational SOPs.
• Support training initiatives focused on improving sales, speed of service, customer experience, and operational efficiency.
• Deliver live demonstrations and on-floor coaching to caf teams to ensure correct execution of processes and service rituals.
• Assist in training and onboarding new caf employees and ensure smooth induction into operational processes.
• Support new caf openings by coordinating pre-launch and post-launch training activities.
• Monitor training effectiveness through assessments, feedback, and observation of caf team performance.
• Identify operational gaps and communicate training needs to the Head Training.
• Ensure consistent adherence to SOPs, product standards, and brand service guidelines across cafs.
• Maintain training records, attendance sheets, certifications, and related documentation.