Executive /Sr. Executive- Guest Relations

Role & responsibilities

• Receiving the patient and ushering him to the respective counters
• Receive patient, visitors and greet, listen to their request and answer. Handle incoming calls, coordinate the referral process
• Enquire with patient is his first visit or earlier he got registered.
• If new, ensure that patient / pt. attendants fills the Registration form with correct details and register on line otherwise collect the old card and see validity and advise accordingly.
• Maintain updated information on all activities of the hospital
• Consultant availability
• Tariff
• Events of the hospital
• Service availability and unavailability
• Counselling patients and solving any issues for patients
• Ensure that all fields in the registration module are completed.
• Maintain the profile of the hospital.
• Maintain the list of consultants on duty, to be contacted in emergency.
• Maintain all flyers/pamphlets of the hospital.
• Maintain complaint, feedback & VIP visitors Registers.
• Maintain information during workshops, seminars, conferences, employee training programs department meeting, and regular academic programs.

Other Responsibilities:

• Ensure proper coordination within the department and inter departmental
• Report all the incidents to reporting HOD & QA dept.
• Attend training and development programs
• Attends meetings
• Maintains discipline and punctuality
• Performs other related duties
• Reports all relevant issues

Other assignments at the discretion of HOD