Executive/ Sr. Executive - Customer Support

Role & responsibilities

• Developing and maintaining effective relationships with customers.
• Keeping clients informed of shipment status, exceptions and delays.
• Maintenance of customer files.
• Handling of general enquiries relating to rates and services.
• Handling sea/air export and import quotation /documentation / booking containers /LCL shipment /arranging vehicle/preparing BL/ INVOICE for clients /agent nomination /sales team and up to closing of jobs.

Preferred candidate profile

• Sound knowledge and previous experience in freight forwarding industry.
• Excellent communication skills, both written & verbal.
• Demonstrates high levels of accuracy and attention to detail.