Executive / Sr Executive - Collection & Retention

• Manage and oversee the collection and retention process for voluntary disconnections.
• Develop and implement effective strategies to improve collection efficiency and reduce delinquencies.
• Collaborate with internal teams to resolve customer complaints and issues related to collections.
• Analyze data and metrics to identify trends and areas for improvement in the collection process.
• Provide training and coaching to team members on best practices for collections and retention.
• Build and maintain relationships with key stakeholders, including customers, vendors, and internal teams.

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