Executive/ Sr Executive / AM - Inbound Tour Operations

• Understand clients requirement and book/negotiate rates with hotels, guide and transport
• Provide information on customs regulations, travel itineraries, fares, group discounts and billing to client
• Reconfirm booking with requisite vendors and make arrangements for payment of services
• Ensure timely correspondence for queries received from the vendors & clients via mail / call
• Liaise with in-house sales team to ensure that the tour is being operated smoothly
• Provided 24-hour on-call response/ services to clients and vendors
• Arrange for tour guides, translators, charters, and handling of special requests
• Enter details of confirmed/ closed file in Travel Mint (such as tour itinerary, costing, services vouchers and invoices)
• Put together entire tour related documents such as itinerary, costing, hotel vouchers, transport details etc in welcome kit and handover the same to Airport representative to be ultimately given to client
• Ensure consistent follow up with running clients for timely and effective resolution of client complaints/ concerns, if any

• Graduate / Post Graduate from a recognized travel and tourism institute
• Knowledge of famous INDIAN destinations
• Excellent communication, convincing and selling skills
• Confident, Outspoken and good team player

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