Executive - Soft Services

Facilities Executive - Soft Services

Job Description

Responsibilities

What this job involves:

Prioritising the facilities needs

Working with both the facilities manager and the assistant facilities manager, you ll oversee the property s day-to-day operations and ensure that all administrative functions and facility services are covered. Likewise, you ll strive for continuous improvement in the process.

• Shift Registers for Housekeeping
• Shift Rosters for HK/Pantry/Office boys
• Client Satisfaction
• Closure of helpdesk complaints

You ll also keep an eye out on the property s supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, you ll manage supply and service contracts as approved by clients.

• Daily meeting floor Admins.
• Meeting End user / Line Managers & Directors for Feedback on improvement areas.
• Daily Round twice a day corner to corner to entire Facility.
• Maintain Stock at site related to HK and Pantry Consumables.
• Follow up weekly Movements and update to SPOC.
• Follow up for Daily Townhall & Client visit arrangements.
• Sending Daily, Weekly & monthly reports on timeline.
• Follow up with Scarp vendors to remove Scrap on time.
• Daily Manpower reports.
• Keep a track & Daily updates on Biometrics and Check tool.
• Sync up with Tech Executives on site for site specific Snags.

In addition, you ll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. You ll also be on top of health and safety issues that may arise, and actively participate in reviewing them.

Going above and beyond expectations

Client satisfaction is second nature to the person in charge. In this role, you ll take on difficult issues and seek out opportunities to improve operations. You ll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements.

• Achieve Key Performance Indicators and Service Level Agreements targets.
• To provide administrative support to the Facility Management team.
• Implementation of client specific app-based tools.

In addition, you ll carry out routine service audits to ensure that the team maintains its overall performance. You ll also oversee creating stock reports, meeting minutes and monthly management reports to the clients.

Requirements

Strong knowledge of facility / building / property operations

Playing a key role, the ideal candidate holds a Degree or Diploma in Hotel management / Graduate with Building management experience and at least 3 to 5 years experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations. You have to act as backup / reliver for the resources deployed in the City.

Solid background in team management. Proven ability to function effectively as part of a team. Proven ability to initiate and follow through with improvement initiatives

Preferred Skills

• Facilities Management is required.
• Strong Customer Service focus
• Excellent people skills and ability to interact with a wide range of client staff and demands
• Knowledge of Occupational Safety requirements
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Demonstrated experience with continuous improvement initiatives highly desirable
• Demonstrated experience with client reporting and preparation of reports required.

Being Analytical and Meticulous

Your role will involve coordination with various teams. You will be paying attention to detail and have excellent problem-solving skills. You will be using logic to trouble shoot problems; and assign and monitor maintenance projects. You should have a good knowledge of the working procedures.

Location

Location: Gurugram

Scheduled Weekly Hours: 48

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.