Executive - Service Sales

Job Summary

The role is responsible for driving Service Sales performance through effective enquiry generation, persuasive negotiation, and timely AMC finalization. It ensures on-time AMC renewals while maintaining strong customer engagement and relationship management. The position supports Service Operations by preparing proposals, agreements, and other contractual documentation with accuracy and compliance. It contributes to business growth by developing market intelligence, identifying new opportunities, and enhancing overall customer experience. The role requires close coordination with field teams service supervisors & Managers and customers during site visits, always ensuring full adherence to OTIS Ethics, Safety, Quality standards and protocols.

Title: Executive - Service Sales

Location: New Delhi, India

Responsibilities

• Drive enquiry generation, lead negotiations, and order finalization to achieve service sales targets.
• Ensure timely renewal of AMC contracts through proactive and continuous customer engagement.
• Coordinate closely with the Service Supervisor to strengthen customer communication and support prompt issue resolution.
• Improve conversions, enhance recoveries, and contribute to overall T-business growth through structured, data-driven actions.
• Develop comprehensive sales negotiation data sheets and high-quality proposals tailored to customer requirements.
• Prepare and complete tender submissions, including technical clarifications, commercial details, and required legal documentation.
• Conduct customer meetings to understand requirements, address concerns, and strengthen business relationships.
• Maintain and regularly update Customer History Cards for key and strategic accounts.
• Collaborate with service and sales teams to enhance customer experience and ensure business continuity.
• Create compelling presentations for customers and internal stakeholders to support sales and service initiatives.
• Manage account receivables effectively to support healthy cash flow and timely collections.
• Adhere strictly to all safety protocols and procedures during site visits and customer interactions.
• Manage and maintain the Customer CRM for all AMC billings, ensuring accuracy, timely updates service reports along bills, and proper documentation.
• Closely monitor customer complaints and lift performance, with a strong focus on parameters linked to KPI scores maintaining uptime of elevators, enabling improved service quality and customer satisfaction.

Qualifications & Requirements

• Bachelor's degree in electrical, Mechanical, or Electronics Engineering.
• 2+ years of experience in AMC sales and direct customer service, with a strong track record of customer engagement and retention.
• Proven negotiation skills, with the ability to build trust and positively influence customer decisions.
• Customer-Centric Mindset: Demonstrates a strong commitment to understanding and meeting customer needs, ensuring high levels of satisfaction.
• Effective Interpersonal Skills: Builds positive relationships through clear communication, active listening, and respect for diverse perspectives.
• Collaboration & Teamwork: Works seamlessly with cross-functional teams, fostering cooperation to achieve shared goals.
• Results-Driven Approach: Focuses on achieving targets and delivering outcomes with a sense of urgency and accountability.
• Adaptability & Proactive Attitude: Responds positively to change, anticipates challenges, and takes initiative to address issues before they escalate.

Competencies

• Customer-Centric Mindset Otis is committed to being a world-class, customer-focused service company, success begins with understanding and caring for customer needs.
• Problem-Solving & Technical Curiosity Innovation is core to Otis heritage-Being curious, analytical, and apply engineering principles.
• Empowerment We encourage and support smart risk taking with ownership and accountability.
• Collaboration & Communication We work together as a one team we partner, create connections and contribute across Otis.
• Future-Focused Mindset Otis looks for individuals who are smart, adaptive, digitally aware, and excited to shape the future of smarter, safer mobility.