Executive - Service Sales

Role & responsibilities

• Manage AMC renewal database, renewal calendar, quotations, and customer follow-ups to improve renewal conversion and contract continuity.
• Provide backend support to the Service Sales team by coordinating enquiries, quotations, order booking, and customer documentation.
• Maintain and update Sales CRM with accurate customer, opportunity, quotation, and order information.
• Track sales opportunities, pending actions, and ageing cases; support periodic sales reviews through CRM reports and follow-up trackers.
• Maintain records of enquiries, quotations, orders, customer communications, and service sales activities.
• Coordinate ISO documentation, audits, document control, and compliance-related activities within the
• Ensure all functional procedures, records, formats, and evidence are updated and available in approved repositories.
• Prepare MIS reports, dashboards, and management reviews covering AMC renewals, sales pipeline, enquiries, quotations, orders, and key action items.
• Support data accuracy, reporting discipline, and process compliance across the Service Business function.