Executive/Senior Executive

Job Title: Senior Executive – Chatbot & IVR Quality Review

Grade: M02
Location: Mumbai
Shift: Rotational (Including Indian & US Shifts)
Employment Type: Full-Time

Job Overview

We are seeking a detail-oriented and proactive Executive/Senior Executive to support a Chatbot & IVR Conversation Review Project. The role involves auditing AI chatbot conversations and IVR call recordings to identify defects, inaccuracies, compliance gaps, and customer experience issues. The ideal candidate should possess strong analytical skills, excellent written communication, and the ability to categorize and document conversation defects accurately.