Executive/Senior Executive

JOB DESCRIPTION
1. Position Details
Designation: DIAL Executive
Reporting To: Senior AGM Techno
Location: Guwahati
Experience: 6-7 years
Qualification: Diploma/ B/Tech (Civil)
Department: Techno Marketing


2. Role Purpose
The DIAL Executive is responsible for engaging with influencers, contractors, and other key stakeholders through regular calls and follow-ups. The role focuses on influencer onboarding and activation, lead generation, issue resolution, site visit coordination, and driving engagement under the Influencer Loyalty Program to support business growth and strengthen influencer relationships.

3. Key Responsibilities

• Conduct daily outreach and engagement calls with newly on boarded, potential, active, and inactive influencers.
• Identify potential leads and opportunities through calls and divert them to the field techno sales team within the defined timeline.
• Engage with MIC200 contractors through regular calls and follow-ups.
• Capture influencer issues, queries, and site visit requirements in a structured manner.
• Coordinate with field officers and engineers for site visit requirements and ensure timely closure.
• Act as the central point of contact for influencer-related issues and support.
• Drive engagement under the Influencer Loyalty Program, including follow-ups for slab achievement and closure activities.
• Maintain proper records and MIS of calls, leads, activations, issues, and follow-up activities.

4. Key Result Areas (KRA)

• Influencer outreach and engagement
• New influencer onboarding
• Inactive influencer activation
• Lead generation and timely lead diversion
• MIC200 contractor engagement
• Influencer issue resolution and site visit coordination
• Influencer Loyalty Program engagement
• Reporting and MIS compliance

5. Roadmap of Success (First 12 Months)
03 Months: Understanding of DIAL processes, influencer segments, calling process, and reporting requirements.
46 Months: Consistent achievement of calling, onboarding, activation, and lead diversion targets.
79 Months: Improved influencer engagement, issue resolution, and contractor engagement.
1012 Months: Consistent contribution to influencer activation, lead generation, loyalty program engagement, and business growth.

6. Annual Success Plan (FY)

• Achieve defined influencer calling and engagement targets.
• Increase new influencer onboarding and inactive influencer activation.
• Ensure timely identification and diversion of sales leads.
• Strengthen engagement with MIC200 contractors and influencers.
• Ensure timely resolution of influencer queries and site visit requirements.
• Improve participation and achievement under the Influencer Loyalty Program.
• Maintain accurate and timely reporting and MIS.

7. Competency Framework
Functional Competencies:

• Influencer and contractor engagement
• Calling and follow-up skills
• Lead identification and coordination
• Basic understanding of sales processes
• MIS and data management

Behavioral Competencies:

• Effective communication and interpersonal skills
• Customer / influencer orientation
• Follow-up and coordination skills
• Problem-solving ability
• High ownership and accountability
• Team collaboration

8. Company Profile
Set up and promoted by first generation entrepreneurs more than a decade ago, Amrit Cement Limited (ACL) today is one of the leading manufacturers of cement with a Pan-India presence and a particularly strong foothold in the North East Indian market.

Website: https://www.amritcement.com/about/company-profile/

Address :6th Floor, Trinity Tower, 226/1, Acharya Jagadish Chandra Bose Rd, Sreepally Ballygunge Kolkata, West Bengal-700020