{"@context":"https://schema.org","@type":"JobPosting","title":"Executive / Senior Executive - THD - Customer Service","description":"

Purpose of the role:

Role is to drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms. Will be responsible for resolution of technical complaints.

Role & Responsibilities:

To provide customer satisfaction on every call
To ensure closure of the ticket within the prescribed TAT
To provide speedy resolution
Willingness to work in rotational offs & rotational Shifts
To resolve product or service problems by clarifying the customer's complaint
To ensure support to all Engineers in field, sharing the configuration and responsible for internal technical support and external technical cooperation.

Must have:

Diploma in EEE, ECE or CSE
1-3 Years of work experience in customer service or call centre background preferred
Excellent communication and interpersonal skills
Age not more than 33 years
Work schedule: 6 days working with 1 rotational week off and rotational day shifts.

","datePosted":"2026-08-07T00:00:00.000Z","validThrough":"2026-10-06T00:00:00.000Z","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"myjobb-ai","value":"10265534"},"url":"https://myjobb.ai/jobs/executive-senior-executive-thd-customer-service/10265534","directApply":false,"hiringOrganization":{"@type":"Organization","name":"ACT Fibernet","logo":"https://static.ambitionbox.com/assets/v2/images/rs:fit:200:200:false:false/aHR0cHM6Ly9tZWRpYS5uYXVrcmkuY29tL21lZGlhL2FiY29tcGxvZ28vYWN0LWZpYmVybmV0LW9yaWdpbmFsLmpwZw.webp","sameAs":"https://www.actcorp.in/"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chennai","addressRegion":"Tamil Nadu","addressCountry":"India"}}]}