Executive/Senior Executive - Sales Administration

Role & responsibilities :

This position in DCTI is part of the Sales Administration team and plays a crucial role in supporting sales operations, including quotation and invoice preparation, order and dispatch management, and most importantly, accounts receivables follow-up and reporting. The role demands accuracy, strong communication, and SAP proficiency, especially in receivables tracking and coordination with customer, Finance and Sales teams. SAP Experience is Mandatory.

Responsibilities for this job role includes :

Accounts Receivables Management:

• Follow up sales receivables and ensure timely collections from customers.
• Reconcile customer accounts and resolve discrepancies.
• Prepare and share weekly receivables status reports with the Finance and Sales & Marketing teams.
• Coordinate with customers to ensure timely accounting of invoices.

Sales & Administrative Support:

• Process sales orders via email or phone.
• Verify data accuracy in orders, invoices, and dispatch records.
• Prepare quotations and invoices using SAP.
• Maintain and update customer and sales records regularly.

Customer and Internal Coordination:

• Liaise with clients for missing order details and resolve queries.
• Communicate key customer feedback internally.
• Support vendor registration processes and documentation for customers.

Reporting and Documentation:

• Develop and share monthly sales reports across departments.
• Maintain shipment records and ensure compliance with documentation standards.
• Stay updated on product knowledge and assist in disseminating product information to customers.