Executive/Senior Executive-International Client & Delegate Management

Role & responsibilities

• Manage and coordinate international visitors and foreign clients coming to Hetero's corporate office and manufacturing plants as part of Business Development discussions, client visits and contracts.
• Coordinate complete India visit arrangements for international clients, doctors, KOLs, speakers and senior delegates.
• Accompany/coordinate with international clients during their office visits, plant visits, meetings and other scheduled activities.
• Coordinate with Business Development, Management, Plant, HR, Administration and other internal teams to ensure smooth client visits.
• Plan and manage travel, accommodation, transportation, meeting schedules, itineraries, hospitality and local arrangements.
• Handle International Speaker Programs (ISP), international conferences, regional country events, webinars and Hetero standalone international events.
• Manage doctors/KOL visits to India, including travel arrangements, accommodation, transportation, gifts and souvenirs.
• Coordinate delegate experience and hospitality throughout the visit/event.
• Manage vendors, quotations, payments, budgets and event/visit-related administrative activities.
• Support internal corporate events such as All Star and other employee/management events.
• Maintain proper records of visits, expenses, payments, vendors and budgets.
• Handle communication and coordination with foreign clients and international stakeholders professionally.
• Be available and flexible with working hours depending on international time zones, client schedules and business requirements.

Preferred candidate profile

• 7-10 years of experience in any of the following:

1. Pharmaceutical Administration / Pharma Events
2. International Client/Delegate Management
3. Hospitality / Guest Relations
4. MICE / Corporate Events
5. International Travel & Hospitality
6. Corporate Administration

• Pharma experience is preferred, but strong hospitality/event candidates can also be considered.
• Experience handling foreign clients, international delegates, doctors, KOLs or senior management is highly preferred.
• Excellent English communication and interpersonal skills.
• Strong coordination and relationship-management skills.
• Comfortable accompanying international clients/delegates during office, plant and business visits.
• Good knowledge of travel, accommodation, transportation and hospitality arrangements.