Executive / Senior Executive: CRM

Job Description

Position: Executive / Senior Executive CRM
Location: Hiranandani Maitri Park, Chembur, Mumbai
Experience: Freshers to 3 years 

Reporting to: Vice President (CRM Head) 

Key Purpose

To manage backend CRM documentation, maintain accurate records and ensure timely processing of customer-related documentation and administrative activities.

Job Summary

This role will be responsible for backend documentation and CRM support, ensuring accuracy, completeness and timely maintenance of records. The position requires strong communication and presentation skills, proficiency in MS Office and the ability to manage documentation in an office-based environment.

Key Responsibilities

1. Manage backend documentation and maintain accurate customer records and CRM data.
2. Verify, organise and maintain documents to ensure completeness and accuracy.
3. Coordinate with internal teams for documentation, data updates and follow-ups.
4. Prepare and maintain reports, trackers and records using MS Office.
5. Ensure timely processing of documentation and adherence to internal procedures.

Desired Candidate Profile

• Freshers or candidates with 2–3 years of relevant experience.
• Real estate industry experience is preferred but not mandatory.
• Excellent communication and presentation skills.
• Proficiency in MS Office, particularly Excel, Powerpoint and Word.
• Strong attention to detail and organisational skills.
• Ability to manage documentation accurately and meet timelines.

Working Days

Saturday and Sunday will be working days, with 2 weekly offs on weekdays.

Work Mode: Office-based