Executive Sales Support

Function:

Sales

Reports To:

Branch Head

Travel Required:

25% 50%

The Executive/Senior Executive - Sales Support - Branch is responsible for managing end-to-end billing, invoicing, and collections coordination for branch customers, ensuring accuracy, timeliness, and adherence to contractual and company guidelines.

The role acts as a key interface between Sales, Finance, and Customers to ensure smooth revenue realization, effective dispute resolution, and strong process discipline at the branch level.

Job Purpose:

To ensure accurate and timely billing, efficient collections follow-up, and resolution of customer billing queries, thereby supporting revenue realization, improving receivables performance, and enhancing customer experience.

Key Roles & Responsibilities:

• Coordinate with Branch Finance & Accounts teams for timely bill generation
• Validate accuracy of invoices as per contractual terms and company norms
• Ensure customization of invoices as per customer agreements
• Ensure timely dispatch of invoices to customers
• Work closely with Sales teams to ensure timely collections
• Follow up on pending, short, or delayed payments
• Track receivables ageing and escalate as per timelines
• Support improvement of DSO at branch level
• Coordinate with Finance and Sales teams to resolve billing disputes
• Ensure closure of disputes before payment due dates
• Maintain proactive customer communication
• Maintain billing, dispatch, and collection MIS
• Share reports with Branch Finance and Sales leadership
• Ensure adherence to SOPs, audit, and documentation standards
• Align billing cycles with contractual agreements
• Support onboarding of customers from billing readiness perspective
• Ensure coordination across Sales, Operations, and Finance
• Adhere to defined SOPs and processes
• Identify recurring issues and highlight to supervisor
• Suggest improvements to enhance accuracy and turnaround time
• Support automation and process improvement initiatives
• Apply learnings from errors and audit observations
• Provide operational guidance to branch sales teams
• Ensure process adherence and performance discipline
• Support manpower planning inputs where required

Qualifications & Experience:

• Graduate in Commerce / Business Administration
• MBA preferred
• 2 - 4 years
• Experience in billing, invoicing, collections, or sales support roles
• Exposure to logistics / courier / B2B services preferred

Skills & Capabilities:

• Understanding of billing and invoicing processes
• Knowledge of receivables and collections management
• Proficiency in MS Excel and reporting tools
• Familiarity with ERP / billing systems
• Attention to detail
• Strong coordination and stakeholder management
• Customer orientation
• Problem-solving approach
• Ability to work under timelines

Key Performance Indicators:

• Billing Timeliness - % invoices generated and dispatched within timelines
• Billing Accuracy - Number of billing errors / rework cases
• Collections Efficiency - % collections achieved within due dates
• Receivables Control - Reduction in overdue receivables / ageing
• Dispute Resolution - Turnaround time for closure of billing issues
• Reporting & Compliance - Accuracy and timeliness of MIS
• Stakeholder Coordination - Feedback from Sales / Finance teams
• Process Improvement & Discipline - Reduction in recurring errors; adherence to SOPs