Executive - Sales & Marketing

Role & responsibilities

Client Management

• Develop and maintain strong relationships with existing and potential customers.
• Generate new business enquiries and identify growth opportunities.
• Manage customer interactions and ensure timely response to enquiries.
• Support negotiations and commercial discussions with customers.
• Drive customer satisfaction through proactive engagement and service support.

Sales Operations & Order Management

• Handle order booking processes and coordinate with internal teams for execution.
• Monitor order status and ensure timely delivery commitments.
• Support sales forecasting and scheduling activities.
• Maintain customer databases and sales records.

Product Costing & Analysis

• Prepare product costing and profitability analysis.
• Support pricing discussions and commercial evaluations.
• Analyze sales trends and provide inputs for business planning.

Market Research & Mapping

• Conduct market research and competitor analysis.
• Track and map existing customer positions and market developments.
• Identify potential customers, industries, and business opportunities.

Accounts Receivable & Collections

• Ensure timely collection of outstanding receivables.
• Coordinate with customers and finance teams for payment follow-ups.
• Monitor customer credit status and support collection activities.

Customer Complaint Handling

• Address customer complaints and coordinate resolution with relevant departments.
• Ensure corrective actions are implemented effectively.
• Monitor customer feedback and recommend improvement initiatives.

Sales Promotion & Business Growth

• Support sales promotional activities and marketing campaigns.
• Participate in exhibitions, customer visits, and business meetings.
• Contribute towards achieving sales targets and business objectives.

Preferred candidate profile

• Business Development and Customer Relationship Management.

• Product Costing and Commercial Analysis.

• Sales Forecasting and Market Research.

• Order Management and Operational Coordination.

• Customer Complaint Handling and Resolution.

• Accounts Receivable and Collection Management.

• Proficiency in MS Excel, PowerPoint, and CRM tools.