Executive - Sales & Collections

Job description

About the Role :

We are looking for an Executive to manage 3-Wheeler financing sales and collections. The candidate will be responsible for sourcing new customers, supporting the loan process, building relationships with dealers/drivers, and ensuring timely repayment of loans.

Key Responsibilities

• Develop and maintain relationships with 3W dealers, drivers, fleet owners and other local partners.
• Understand customer requirements and explain loan/financing products.
• Collect and verify customer and vehicle-related documents.
• Coordinate with Credit, Operations and other teams for smooth loan processing and disbursement.
• Achieve assigned monthly sales/disbursement targets.
• Follow up with customers for timely EMI payments.
• Handle 3W loan collections and reduce overdue/delinquent accounts.
• Visit customers in the field when required for payment follow-up.
• Maintain regular contact with customers and understand reasons for payment delays.
• Support recovery efforts for difficult/hard-bucket accounts when required.
• Ensure adherence to company collection policies and customer-handling guidelines.

Candidate Requirements

• 13 years of experience in 3W/2W financing, vehicle finance, sales & collections.
• Candidates with experience in NBFC/Fintech/Vehicle Finance will be preferred.
• Good knowledge of the local market and customer base.
• Good communication and negotiation skills.
• Willingness to work in the field and travel within the assigned territory.
• Target-oriented with good follow-up skills.
• Basic knowledge of smartphones/apps and documentation.
• Valid two-wheeler driving license and own vehicle would be an advantage.