Executive - Quality Assurance

Role & responsibilities

1. Customer Complaint Handling

- Handle customer complaints and coordinate with internal teams for timely resolution.

- Analyze complaint details, identify failure points and implement corrective actions.

- Maintain proper documentation and track complaint closure.

2. CAPA Management

- Initiate and monitor Corrective and Preventive Actions (CAPA).

- Ensure effective implementation and verification of corrective actions.

- Follow up with concerned departments for timely closure of CAPA.

3. Enquiry Quality

- Review customer quality requirements and technical specifications during the enquiry stage.

- Coordinate with relevant departments to assess quality requirements and feasibility.

- Ensure quality requirements are clearly communicated before order execution.

4. Root Cause Analysis

- Conduct structured root cause analysis for quality issues using tools such as 5 Why, Fishbone/Ishikawa, Pareto Analysis and 8D.

- Identify systemic causes and recommend sustainable corrective and preventive measures.

5. Quality Improvement

- Monitor quality trends, identify recurring issues and initiate improvement projects.

- Work closely with Production, R&D, Process Engineering and other functions to reduce defects and improve customer satisfaction.

6. Documentation & Reporting

- Maintain quality records, customer complaint reports, CAPA records and RCA documentation.

- Prepare periodic quality reports and present key quality issues and improvement actions to management.