Executive - Patient Care Services

Role & responsibilities

• Welcome and assist patients and their attendants throughout their hospital journey, ensuring a positive patient experience.
• Coordinate patient admissions, transfers, discharges, and appointment scheduling.
• Provide information regarding hospital services, treatment processes, facilities, and policies.
• Coordinate with doctors, nursing staff, billing, pharmacy, laboratory, radiology, and other departments to ensure timely patient care.
• Address patient queries, complaints, and grievances, ensuring prompt resolution and escalation when required.
• Conduct regular patient rounds to assess patient satisfaction and identify service improvement opportunities.
• Assist patients with insurance, TPA, and cashless hospitalization processes by coordinating with the concerned departments.
• Facilitate communication between patients, attendants, and clinical teams to ensure clarity and satisfaction.
• Maintain accurate patient service records, feedback reports, and service-related documentation.
• Collect, analyze, and report patient feedback to improve service quality and patient satisfaction.
• Ensure compliance with hospital policies, patient safety standards, and quality protocols.
• Support VIP patient care, international patients, and special service requirements whenever required.
• Participate in quality improvement initiatives, patient experience programs, and accreditation activities (NABH/JCI, if applicable).
• Educate patients and attendants regarding discharge procedures, follow-up appointments, and available support services.
• Perform any other patient service responsibilities assigned by the reporting manager.

Preferred candidate profile

Candidate should have good communication

Qualification - Any UG PG degree