Executive- Parent Service Support - VIbgyor High Horamavu

INTERESTED APPLICANTS may forward their updated resume to [email removed] / [phone removed]

Primary responsibilities:

• Parent Relationship Management.
• Serve as the key contact for parents.
• Resolve the Internal Service Request (ISR) raised by the parents on the portal.
• Collect parent feedback and concerns, and work with school leadership to address issues and improve satisfaction.
• Act as a mediator when needed to ensure concerns are heard and addressed respectfully and effectively.
• Effectively address/resolve parents enquiries across mediums i.e. in-person, over the phone, email, company website etc. 
• Escalate all unresolved grievances of the parents to the Principal and Marketing Team at Vertex for prompt resolution ending with a parent delight
• Adroitly track all parents queries via organizational query traction mechanism like CRM etc. 
• Generate parents delight by ensuring high responsiveness and closing the loop with parents on all issues and keep them updated/engaged during the process of resolution. 
• Efficiently guide the parent on school systems and processes and ensure that the repository of updated information is always available.
• Facilitate the information of all elements pertaining to a child’s life cycle in the school as well as post school activities, summer camps etc.  
• Address parent inquiries regarding School’s policies and procedures.

Internal: All Staff

External: Parents .

Key Interactions Internal: All Staff External: ParentsDesired Qualification

• Graduate in any stream

Years of Experience

• Minimum 2-3 years of experience in Schools.
• Prior experience in admission counselling for Schools will be an added advantage.

Expected Competencies

• Excellent written and verbal communication skills. Experience in group presentations is critical
• Critical Thinking
• Ability to work effectively with individuals of varying backgrounds, abilities, outlooks, ages, and nationalities

Skills and Knowledge

• Strong conviction skills
• Ability to manage multiple processes
• Flexible Adaptability
• Compassion and patience
• Parent enquiries Service
• Proactive, ethical, and responsible nature
• Parent Oriented
• Communication & Telephone Etiquette
• Resilient & Zest to work.
• Collaboration
• Optimizing & prioritize work processes