Executive or Senior Executive- Customer Service

Job Title: Email, Calls & Chat Executive (Customer Support)

Job Summary:
We are looking for a dedicated and customer-focused Email, Calls & Chat Executive to handle customer queries across multiple communication channels. The ideal candidate should have excellent communication skills, a problem-solving attitude, and the ability to provide quick and effective resolutions.

Key Responsibilities:

• Handle customer inquiries via email, phone calls, and live chat in a timely and professional manner
• Resolve customer complaints and provide appropriate solutions
• Maintain a high level of customer satisfaction by delivering excellent service
• Document customer interactions and update records in CRM systems
• Follow up with customers to ensure resolution of issues
• Escalate complex queries to the relevant departments when necessary
• Meet performance metrics such as response time, resolution time, and customer satisfaction scores

Required Skills & Qualifications:

• Excellent verbal and written communication skills
• Strong interpersonal and problem-solving abilities
• Ability to multitask and manage time effectively
• Basic computer knowledge and familiarity with CRM tools
• Patience and a customer-centric approach

Experience:

02 years of experience in customer support / BPO / call center (freshers can also apply)

Work Environment:

Ability to work in rotational shifts (if required)

Comfortable working in a fast-paced environment

Preferred Qualities:

Prior experience in handling international/domestic processes

Typing speed and accuracy for chat/email support

Ability to handle pressure and difficult situations calmly