Executive - Operations

Job Summary

In a world where customers consistently interact with your brand across multiple channels-including digital and social-we at Startek value our ability to effectively garner those interactions and CX insights, analysing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client.

Put simply: we break down the complexity of your customer lifecycle and help your customers build and sustain emotional connections with your brand.

Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our business transformation expertise and willingness to consistently pivot, innovate, and take advantage of new digital technologies.

It s a robust approach. We ve partnered with global brands for over 3 decades now -working with them across their consumer value chain and providing new age customer experience solutions and insights that are helping them define and reach their target audiences with greater efficiency and better value for every dollar spent.

Our partnerships have always been about more than building emotional connections with customers; they are about using artificial intelligence, omnichannel orchestration and providing CX insights & technologies, that has the power for digital transformation We do this across 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries.

Responsibilities

• we re looking for customer support representatives who are true engagement specialists - skilled at engaging in meaningful interactions that make our clients customers say WOW!
• In this role, you ll be responsible for supporting customers through live chats as well as troubleshooting issues with their specific wireless internet products and services.
• Most importantly, you ll have the opportunity to make a difference, every day, in the lives of our clients customers.

Skills

• Live chat support
• Troubleshooting
• Customer engagement
• Multichannel support
• Wireless internet products and services