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    Job · 10787418

    BENGALURU · FULLTIME

    Executive - Operations

    Startek logo

    Startek

    Bengaluru · onsite · Posted 71d ago

    Sourced fromNaukri
    Undisclosed0–5 yrsfulltimeBengaluru

    About a minute. You'll make an account on the way through.

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    Section · 01

    About this role

    In a world where customers consistently interact with your brand across multiple channels-including digital and social-we at Startek value our ability to effectively garner those interactions and CX insights, analysing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client.

    Put simply: we break down the complexity of your customer lifecycle and help your customers build and sustain emotional connections with your brand.

    Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our business transformation expertise and willingness to consistently pivot, innovate, and take advantage of new digital technologies.

    It s a robust approach. We ve partnered with global brands for over 3 decades now -working with them across their consumer value chain and providing new age customer experience solutions and insights that are helping them define and reach their target audiences with greater efficiency and better value for every dollar spent.

    Our partnerships have always been about more than building emotional connections with customers; they are about using artificial intelligence, omnichannel orchestration and providing CX insights technologies, that has the power for digital transformation We do this across 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries.

    DISCLAIMER

    With the increase of remote positions since COVID, many companies have seen an increase in false representation recruiters and offering fraudulent positions/pay rates that do not exist.

    These messages are from anonymous sources and crafted to appear as they are being sent from Startek recruiters. All communication from Startek will have an email address from startek.com .

    Additionally, a scam message can request funds or other personal information prior to the offer letter being released. This is not a standard operating procedure for Startek to be employed with the organization.

    Startek is not responsible for any fraudulent representing the company.


    At STARTEK, we believe the most important customer engagement is the one that happens next. And that s where you come in! We re looking for customer support representatives who are true engagement specialists - skilled at engaging in meaningful interactions that make our clients customers say WOW! In this role, you ll be responsible for supporting customers through live chats as well as troubleshooting issues with their specific wireless internet products and services. Most importantly, you ll have the opportunity to make a difference, every day, in the lives of our clients customers. In return, we offer a competitive compensation package, great benefits, a fun, and friendly atmosphere and so much more! If you re positive, energetic, and ready to engage, apply now for immediate consideration.

    Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

    Section · 02

    Skills

    Customer ExperienceCustomer EngagementCustomer SupportTroubleshootingorchestrationWirelessOmni ChannelDigital SolutionsBusiness TransformationDigital TransformationoperationsArtificial Intelligence

    Section · Company

    About Startek

    Startek logo

    Startek

    BPO

    19.8k+

    employees

    2017

    9 years old

    Mumbai, Maharashtra

    India

    About

    Startek is a global provider of customer experience management and business process outsourcing solutions, serving industries such as telecom, healthcare, banking, and retail. The company offers services including customer care, technical support, collections, and back-office operations, leveraging digital technologies and analytics to enhance client engagement. With a strong presence in India and worldwide, Startek focuses on delivering scalable, cost-effective, and high-quality outsourcing solutions. Its operations firmly position it within the BPO & customer experience management industry.

    Industries

    BPOBPO/KPOIT Services & Consulting

    Employee ratings

    9,497 reviews

    3.0/ 5

    Culture

    2.9

    Career growth

    2.5

    Work-life

    2.9

    Employees rate it well for

    Salary1428Senior Management1028Work Environment833Appraisal506Job Security461

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    Executive - Operations · waiting for your command