Executive - Operations (Network Control Centre)

We are looking for an Executive Operations (Network Control Centre) to support real-time network vehicle operations, exception management, service quality, and safety.

Key Responsibilities

• Monitor network vehicles 24x7 using GPS platforms, GNMS, portals, or calls in case of GPS failure.
• Track and escalate exceptions such as unscheduled stops, breakdowns, accidents, theft attempts, and security concerns.
• Monitor high-value/high-risk shipments and vehicles in sensitive zones.
• Coordinate with Operations, Fleet, Security, regional teams, vendors, and zonal teams for vehicle recovery and operational readiness.
• Ensure timely integration of GPS and e-locks into the central tracking platform.
• Monitor network timelines and support push-pull efforts for delayed vehicles.
• Prepare MIS reports on performance, incidents, and service quality.
• Ensure compliance with operational and safety standards.