Executive Operations Executive

Job Title: Assistant Manager of Operations

Key Responsibilities:

1. Sales Order (SO) Checking: Verify customer sales orders for accuracy, material availability, and alignment with internal processes.

2. Back Order Review: Monitor and review pending/back orders regularly and take corrective actions to reduce backlog.

3. Customer Communication: Draft and send emails to customers for order amendments, confirmations, and updates related to material availability or delivery schedules.

4. Material Stock Transfer Coordination: Coordinate inter-plant or warehouse stock transfers to fulfill urgent or pending customer requirements.

5. Purchase Team Follow-Up: Liaise with the purchase team to expedite procurement of materials that are short or urgently required.

6. OTIF (On-Time In-Full) Maintenance: Track, maintain, and improve OTIF performance metrics; ensure customer orders are fulfilled accurately and on schedule.

7. Schedule Order Management: Maintain and update customer schedule agreements and plan dispatches in line with customer timelines.

8. Customer Complaint Closure: Investigate and close customer complaints related to material issues, delays, or quality concerns in coordination with relevant departments.

Required Skills & Competencies:

1. Strong knowledge of inventory and order management systems (SAP knowledge preferred)

2. Effective communication and coordination skills

3. Proactive in follow-ups and stakeholder management

4. Attention to detail and problem-solving attitude

5. Proficiency in MS Excel, Email writing, and ERP tools