Executive N - Project Sales Technologist

Key Responsibilities:

• Assist the Project Sales Team in conducting product trials and build inferences on Asian Paints product strength vis-a-vis products in the market.
• Devise ways in which these product strengths can be communicated to the consumers and influencers.
• Conduct pre-painting site inspection, on-site inspection and post-painting site inspection for all fresh and repainting project sites.
• Understand the requirements from customer and propose the solutions based on site evaluation.
• Conduct product sampling at the site based on the requirement.
• Provide services to landmark sites as per promised timelines.
• Conduct regular supervision of ongoing sites along with Service.
• Represent to ensure right product application practices.

Site Warranties:

• Coordinate proactively with Project Sales team about the details of the sites where warranty needs to be issued.
• Conduct post-painting inspection and capture all relevant details like area, paint consumption, coverage, etc. and issue site warranty certificate.

Customer Complaints:

• Investigate complaints reported at sites and resolve within the defined timelines.
• Conduct customer complaints analysis and share the findings with Project Sales, Research and Technology and Marketing function to avoid reoccurrence.

Quality Assurance:

• Conduct random checks of draw down tinting process at godowns and ensure shade compliances.
• Conduct site inspection to verify actual application process against the recommended process.
• Provide training to sampling painters on application process for all products.

Training:

• Develop modules and conduct product trainings for Contractors, Painters, Site Supervisors and Engineers as per requirement.
• Coordinate with different functions and ensure completion of trainings organized by Marketing function.
• Brief the Project Sales team on the technical aspects of all existing and new products.

Market Intelligence:

• Conduct product trials and build inferences on Asian Paints product strength vis-a-vis products in market.
• Devise ways in which the product strengths can be communicated to the consumers and influencers.
• Integrate with Research and Technology function for new product development based on technological trends in the market.