Executive-Maintenance
Kone · Gurugram · onsite · Posted 29d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Customer relationship management
Read more on https://kone.com/global/en/careers.html
- Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
- Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
- Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
- Accountable for equipment safety and performance
- Accountable for managing the site environment during service operations
- Accountable for identifying site risk, and communicate them to his supervisor
- Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
- Accountable for identifying unplanned service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them
- Accountable for the end-users and the site safety
- Accountable for the safe working environment
- Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
- Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
- Responsible for effectively planning his workload, in conjunction with the service supervisor
- Accountable for raising sales lead to his supervisor
- Accountable for very precise and timely back reporting of the work done according to the process
- Responsible for submitting time sheets based on the execution
- Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
- Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
- Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor
- Responsible for regular update of his supervisor on all relevant information
- Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training
- May be required to give training/coaching to persons nominated by the supervisor
Read more on https://kone.com/global/en/careers.html
Sourced from foundit
Skills
lift and associated technologySafety Instructionsmaintenance instructionsService Operations
About KONE
Kone
Industrial Machinery
5.0k+
employees
1910
116 years old
Chennai, Tamil Nadu
India
About
KONE is a global leader in the elevator and escalator industry. They make people's journeys safe, convenient ON and reliable, in taller, smarter buildings.
Industries
Industrial MachineryBuilding MaterialEngineering & Construction
Employee ratings
1,663 reviews
4.1/ 5
Culture
4.0
Career growth
3.4
Work-life
4.1
Employees rate it well for
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