Executive - Loyalty
K Raheja Corp · Hyderabad · onsite · Posted 37d ago
Undisclosed2–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description
QUALIFICATIONS
Bachelors degree in any discipline, or an MBA/PGDM.
EXPERIENCE
2-4 years of experience
JOB BRIEF
We are looking for a dynamic and customer-focused professional to drive enrolment and ENGAGEMENT for our mall loyalty program. This is a site-specific role (on-ground + desk) with a strong promoter-style approach, where success depends on direct customer conversions, enabling brands promoters to convert, and managing backend operations.
KEY RESPONSIBILITIES
- Proactively approach and engage with mall customers into the loyalty program.
- Spend 45 hours daily on-ground in the mall /stores driving customer engagement and conversions.
- Clearly explain program benefits and resolve customer queries.
- Build strong relationships with brands and store staff to drive program adoption.
- Enable, influence, and motivate store teams to pitch and convert customers.
- Manage and guide on-ground promoters to ensure daily conversion targets are met.
- Drive conversions through a mix of self-effort, brand-led, and promoter-led efforts.
- Identify opportunities within the mall to maximize engagement.
- Support execution of campaigns, offers, and in-mall communication for new member acquisition as well as existing member engagement.
- Ensure visibility and correct placement of loyalty collaterals across touchpoints.
- Manage loyalty backend operations, data tracking, and coordination.
- Keeping the existing members engaged with special events or promos using brand associations
- Track and report daily/weekly/monthly KPIs and ensure target achievement.
KEY SKILLS
- Strong communication, interpersonal, and convincing skills.
- Ability to influence customers, brands, and promoters.
- Experience or comfort in a high-energy, on-ground sales/promoter role.
- Strong relationship-building and team handling skills.
- Proactive, target-driven, and result-oriented mindset.
- Ability to manage multiple stakeholders (customers, brands, promoters, agency, backend).
- Prior experience in sales, retail, or promotions is an advantage.
REPORTING TO
Manager - Marketing
LOCATION
Inorbit Hyderabad
Sourced from naukri
Skills
Customer EngagementretailCollateralsTeam HandlingCustomer Queriesloyalty programBackend OperationsoperationsSalesmarketing
About K Raheja Corp
K Raheja Corp
Real Estate
13.0k+
employees
1956
70 years old
Mumbai
India
About
K Raheja Corp is a prominent Indian real estate developer focused on creating sustainable residential and commercial spaces, prioritizing eco-friendly construction.
Industries
Real Estate
Employee ratings
817 reviews
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Culture
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