GURUGRAM · FULLTIME
Executive Language & Communication
Unimrkt Research
Gurugram · onsite · Posted 62d ago
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Undisclosed0–1 yrsfulltimeGurugram
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Section · 01
About this role
Department
Training Job Description
- Monitor live/recorded operational calls of Research Associates for language assessment and guidance
- Identify opportunities for improvement in
o Accent neutralization
o Pronunciation
o Grammar
o Telephone etiquette/call hygiene
o Voice modulation, clarity, pace
o Active listening/selective listening
o Overall fluency - Provide constructive feedback on the areas of improvement to the associates on their spoken English based on the areas derived from the recordings
- Share best practices from other call recordings and own experience for effective learning
- Prepare, maintain, and circulate monitoring reports regularly
- Evaluate Research Associates on overall behaviour, including attendance and punctuality for feedback sessions
- Excellent command over spoken and written English with a strong grasp of intermediate grammar (clear understanding of English pronunciation, phonetics and common grammar errors)
- Ability to identify and correct regional accent influence
- Ability to share feedback in a non-judgemental and supportive manner
- Strong interpersonal skills; able to connect effectively within the team and other teams as well
- Problem-solving aptitude; able to handle unexpected issues quickly and efficiently
- Ability to work professionally both in a team and independently to ensure timely completion of tasks
Qualifications and Experience
- Post-graduate freshers with strong communication skills are encouraged to apply
- Graduate/Post-Graduate candidates in any stream with minimum 6 months of experience in language coaching, communication monitoring, or quality evaluation roles may apply
- Educational background in English, Communications, Linguistics, or related fields will be preferred
- Prior experience in corporate training, soft skills development, or professional development programs is a plus
Location
Gurugram
Shift TimingsRotational Shifts
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
interpersonal skillsLinguisticsResearch AssociateCorporate trainingSenior ExecutiveMonitoringoperations
Section · Company
About Unimrkt Research
Unimrkt Research
Analytics & KPO
277
employees
2009
17 years old
New York
United States Of America
About
Unimrkt Research is a leading market research company worldwide, including India, UK, and USA.They help to grow your business faster with our market research services
Industries
Analytics & KPO
Employee ratings
169 reviews
3.2/ 5
Culture
3.0
Career growth
2.9
Work-life
3.1
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