Executive - IT Support

• Provide first-level technical support for Exam-related portals and applications for all online examinations from the departmetn end (ie) from Head Office.
• Act as the technical point of contact between the Department & IT Team
• Coordinate with the IT Team to identify the appropriate solution.
• Escalate pending or critical issues & Follow up regularly with IT until the issue is resolved and closed.
• Coordinate with school IT teams for internet/network-related issues affecting examinations.
• Escalate bandwidth, Wi-Fi or infrastructure issues to the appropriate school/IT team.
• Troubleshoot issues related to test loading, login, submission, response recording, answer keys and test access.
• Tablet & Device Management.
• Follow up on hardware repairs and warranty-related issues.
• Track device availability across branches and coordinate inter-branch transfers when required.
• Coordinate with the relevant team/Vendor for Tablet configuration and management.
• Support the implementation and functioning of biometric attendance systems for students.

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