Executive (IPMC) - Accounts & Finance

JOB DESCRIPTION

I. JOB DETAILS

Job Title

Executive (IPMC Dispatch) Accounts & Finance

Reporting Supervisor

HOD (IPMC) – Accounts & Finance

II. JOB PURPOSE

To efficiently and effectively handle all IPMC dispatch related activities.

III. KEY RESPONSIBILITIES

Core Responsibilities –

• To be responsible for achieving high level of customer satisfaction regarding estimated expenses as well as corporate rules and formalities.
• To be responsible for preparing and dispatching all IPD bills and keeping its records as per set protocols.
• To be responsible for preparing, reviewing and sending patient statements to various insurance companies and other panel organization.
• To keep yourself updated with information of all payer plans for different panel companies and TPAs.
• To review the payer plans and codes of different corporate & TPA and to ensure that same is updated in HIS and monitor its implementation also.
• To be responsible for timely submission of deposited cheques, cash, drafts, credit slips to finance.
• To be responsible for keeping record for all correspondence done for IPD billing patients.
• To identify and resolve IPD patients billing complaints and to raise red flag to the concerned authority in case of any difficulty.
• To ensure accurate and timely submission of all monthly and daily reports.
• To achieve high level of customer satisfaction at each interaction.
• To be responsible for maintenance of department records as per the NABH requirement.
• To be responsible for effective utilization of hospital information system.
• Should have total familiarity with all instructional manuals and operating procedures applicable to the role and in accordance with NABH protocols.
• To participate in training programs to maintain and update your professional knowledge.
• Any other task assigned to you by your HOD from time to time.

IV. KEY PERFORMANCE INDICATORS

Measurable Deliverables

• Accuracy in invoicing/billing.
• Demonstrated ability to maintain confidentiality
• Service Excellence
• Active participation in all departmental training and development activities.
• Active participation in Inventory Management.

V. JOB REQUIREMENTS

Minimum Qualifications

Graduate

Experience

2 to 4 years relevant experience

Technical Skills

• Problem solving and ingenuity
• Computer skills

Behavioural Skills

• Persuasive
• Attention to detail
• Interpersonal and communication skills
• Initiative and adaptability

Language Skills

English & Hindi

VI. KEY INTERACTIONS

Key Internal Contacts

• Chief of Med Services, CNO, Nursing
• Front office, Billing, IT, Finance, All HO
• Doctors

Key External Contacts

• TPA/Insurance Companies, Other Panel
• Organization, Patients, Attendants