Executive - Implementation & Success

Job Summary

As an Executive - Implementation & Success, you ll be the person who helps bring ADDA s technology to life at customer sites. From conducting site surveys and installing and configuring devices to training customers and providing post-implementation support, you ll ensure every implementation is smooth, successful, and customer-ready.

This is a hands-on, field-oriented role where you ll work closely with customers, technology, and on-ground teams while building strong practical skills across hardware, networking, software, and implementation.

Responsibilities

• Site Survey: Visit customer sites to assess the location, infrastructure, network, and requirements before implementation.
• Device Installation: Install and set up devices at customer locations, ensuring everything is connected and working correctly.
• Device Configuration: Configure devices, network connectivity, and software as per customer requirements.
• Customer Training: Train customers and on-site teams on how to use the devices and solution effectively.
• Hypercare Support: Provide hands-on support after implementation and troubleshoot initial technical issues.
• Documentation: Maintain records of installations, configurations, site visits, training, and implementation status.

Qualifications

• 0-2 years of experience in technical implementation, installation, technical support, networking, or a similar role.
• Diploma / ITI / B.Sc. in IT, Electrical, Electronics, or a related field.
• Basic knowledge of hardware, networking, software, and implementation.
• Comfortable travelling to customer sites and working hands-on with devices.
• Good communication and customer-handling skills.
• Strong problem-solving skills and a willingness to learn.
• Immediate joiners preferred.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.