Executive II UID Operations

Job Purpose

The Executive UID Operations will be responsible for monitoring and coordinating the operations of Aadhaar Seva Kendras (ASKs) and Update Client Lite (UCL)-enabled CSC centres across Telangana. The role involves ensuring operational efficiency, compliance with UIDAI guidelines, quality service delivery, VLE support and performance monitoring across assigned districts.

Key Roles and Responsibilities

1. UID Operations Management

• Monitor the day-to-day operations of Aadhaar Seva Kendras (ASKs) and UCL-enabled CSC centres across assigned districts in Telangana.
• Ensure smooth and timely delivery of Aadhaar enrolment and update services in accordance with applicable guidelines.
• Track operational issues and coordinate with relevant stakeholders for timely resolution.

2. Identification and Onboarding of New UCL Centres

• Identify eligible CSC Banking Correspondent (BC) VLEs for onboarding as UCL centres.
• Coordinate the onboarding process in accordance with prescribed procedures and eligibility requirements.
• Support centre activation and operational readiness, including coordination for required infrastructure and credentials.

3. Compliance and Quality Control

• Ensure adherence to applicable UIDAI guidelines, biometric capture protocols, data security requirements and prescribed service charges.
• Conduct periodic operational checks and quality reviews to identify errors, discrepancies and compliance gaps.
• Coordinate corrective actions to minimise rejection rates and improve service quality.
• Maintain appropriate operational records and documentation.

4. VLE and Centre Support

• Provide operational support to ASK operators and CSC VLEs managing Aadhaar service centres.
• Coordinate with the Aadhaar Regional Office (RO) and technical support teams to resolve software issues, system synchronisation errors and credential-related problems.
• Track pending complaints and ensure timely resolution of operational challenges.

5. Stakeholder Coordination

• Coordinate with the Telangana State Office, district administration, UIDAI regional offices, technical vendors and other relevant stakeholders.
• Facilitate communication between field teams and management to ensure effective implementation of operational directives.
• Support periodic reviews and follow up on action points arising from stakeholder meetings.

6. Performance Monitoring and MIS Reporting

• Track key operational metrics, including daily enrolment volumes, demographic and biometric updates, system uptime and service turnaround time.
• Monitor ASK cash collection and deposit records, where applicable, and report discrepancies through the prescribed process.
• Prepare periodic MIS reports, performance dashboards and operational updates for state-level management.
• Identify performance gaps and recommend measures to improve centre productivity and service delivery.

7. Training and Capacity Building

• Organise training sessions for ASK operators and VLEs on operational procedures, software updates, security protocols and citizen service standards.
• Communicate new guidelines, process changes and operational instructions to field teams.
• Promote awareness of data confidentiality, secure handling of citizen information and professional service delivery.

Educational Qualification and Experience

• Qualification: Graduate in any discipline. A degree in Management, IT, Operations or a related field will be preferred.
• Experience: 13 years of relevant experience in operations management, Aadhaar/UID services, CSC operations, field coordination or government service delivery.
• Prior experience working with VLEs, Aadhaar centres, banking correspondent networks or government technology projects will be an added advantage.
• Working knowledge of MS Excel, reporting tools and basic computer applications is desirable.

Key Skills and Competencies

• Operations monitoring and field coordination
• Knowledge of Aadhaar/UID operations and applicable compliance requirements
• MIS preparation and data analysis
• Stakeholder and vendor coordination
• Problem-solving and issue resolution
• Communication and interpersonal skills
• Attention to detail and process compliance
• Ability to coordinate with multiple centres and field teams
• Proficiency in MS Office, particularly Excel

Desired Candidate Profile

The ideal candidate should be proactive, organised and comfortable coordinating with multiple stakeholders and field-level teams. The candidate should possess strong follow-up and reporting skills, an understanding of technology-enabled service delivery, and the ability to support efficient, compliant and citizen-centric UID operations across Telangana.

Note: The role requires adherence to applicable UIDAI policies, data confidentiality requirements and operational protocols.