Executive Housekeeper

Novotel New Delhi City Centre is ideally located in the heart of Delhi. With 124 contemporary rooms, including four suites and a Presidential Suite, the hotel offers modern amenities, versatile event spaces, a rooftop infinity pool and fully equipped health club. Just minutes from New Delhi Railway Station, 45 minutes from Indira Gandhi International Airport, and well connected to the city's key business hubs, the hotel offers easy access to Delhi's cultural, shopping, and entertainment destinations.

Culinary experiences at Novotel New Delhi City Centre feature Food Exchange, The Flying Trunk rooftop bar and restaurant, and the Gourmet Bar, presenting diverse dining options in a contemporary setting. The hotel also offers 10,000 sqft. of flexible event and meeting spaces, thoughtfully designed for corporate gatherings, social celebrations, and seamless events, supported by professional service and tailored catering.

The hotel boasts a range of stylish rooms and luxurious suites. Guests can indulge in diverse dining experiences, unwind with refreshing drinks at the Gourmet Bar, stay active at the health club and enjoy flexible meeting spaces.

Responsibilities:

• Prepare periodical department budget and forecast, manage all operational costs within budgets.
• Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable.
• Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals.
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.
• Compile and update Standard Operating Procedures for all areas of responsibility periodically.
• Ensure that all auditing and reporting standards are conveyed to staff and adhered to.
• Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner.
• Conduct quality control inspections of all areas of the hotel and share results with the team.
• Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning.
• Conduct monthly Staff Meetings and daily briefings with Operational Managers.
• Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies.
• Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service.
• Develop, conduct and maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service.
• Prepare payroll and gratuity reports.
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication.
• Manage organization and cleanliness of departmental areas by conducting weekly walk-through.
• Perform other duties assigned by the Management.

Competencies:

• Strong leadership, interpersonal and training skills.
• Good communication and customer contact skills.
• Results and service oriented with an eye for detail.
• Ability to multi-task, work well in stressful and high-pressure situations.
• A team player and builder.
• A motivator and self-starter.
• Well-presented and professionally groomed at all times.