Executive (Helpdesk)

Responsibilities-

• Provide first-level contact and convey resolutions to employee issues
• Provide timely resolutions to clients issues related to health insurance policies.
• Manage client queries and concerns through phone calls, emails, or chats.
• Scrutinize the Mediclaim files.
• Utilize excellent customer service skills and exceed employees expectations
• Ensure proper recording, documentation, and closure
• Preserve and grow your knowledge of help desk procedures, products, and services
• Manage client queries and concerns through phone calls, emails, or chats.
• Handle customer escalations in a professional manner to maintain high levels of satisfaction.
• Maintain accurate records of all interactions with clients.
• Quality Check of contents of Deficiencies raised, through physical verification of documents & files rectification to be done.
• Maintaining TAT in solving query-related claims & controlling possible escalations