Executive-Guest Relations

• Ensuring and providing flawless, upscale, professional and high class customer service experiences

• Analyzing customer feedback and providing strategic direction to continuously improve overall rating

• Responding to customer needs and anticipating their unstated ones.
  

• Guest management guest engagement activities

• Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner.

• Receive guests by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone

• Organize events and activities approved by the head office

• Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean all the times.

• Report maintenance issues and malfunctioning appliances to the manager for quick repair.

• Excellent communication skills

• Strong listening skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.