Executive - Gold Loans
HDB Financial Services · Not specified · onsite · Posted 57d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Role
Coordinate with branch sales team and support BSM, SMs for lead conversion.
Tele-calling / follow up on leads given by sales team and Corporate office.
Coordinate with customer who walk in branch.
Explain product details to customer and suggest scheme based on need analysis.
Conduct self gold valuation and inform gold loan amount.
Manage external gold valuation process i.e. interacting with valuator making sure that the process is followed.
Update valuation details in system i.e. Gold portal and loan booking system.
Ensure loan processing completed within stipulated TAT.
Follow up with delinquent customer and ensure that customer does not cross 30 DPD bucket.
Follow up with customer for timely interest collection.
Gold loan file disbursal in system (this could be done by BOM for most Branches).
Custody of gold packets in the office, record it as per process.
Raise Payment Request / Cheque Disbursement, record it as per process.
Arrange to send the complete file to COPS as per process.
Manage Related MIS, interface with COPS, regional teams as might be required.
Co-ordinate with central telecalling team for collections / follow up for payments from overdue borrowers Customer Support / Service as required.
Key Responsibilities
Sales process management in FMCG/ Direct sales company.
Understanding of gold process.
Undersstanding of KYC Knowledge & Sales process.
Gold loan Sales process & BTL Marketing Process understanding.
Product /Competition Knowledge.
Coordinate with branch sales team and support BSM, SMs for lead conversion.
Tele-calling / follow up on leads given by sales team and Corporate office.
Coordinate with customer who walk in branch.
Explain product details to customer and suggest scheme based on need analysis.
Conduct self gold valuation and inform gold loan amount.
Manage external gold valuation process i.e. interacting with valuator making sure that the process is followed.
Update valuation details in system i.e. Gold portal and loan booking system.
Ensure loan processing completed within stipulated TAT.
Follow up with delinquent customer and ensure that customer does not cross 30 DPD bucket.
Follow up with customer for timely interest collection.
Gold loan file disbursal in system (this could be done by BOM for most Branches).
Custody of gold packets in the office, record it as per process.
Raise Payment Request / Cheque Disbursement, record it as per process.
Arrange to send the complete file to COPS as per process.
Manage Related MIS, interface with COPS, regional teams as might be required.
Co-ordinate with central telecalling team for collections / follow up for payments from overdue borrowers Customer Support / Service as required.
Key Responsibilities
Sales process management in FMCG/ Direct sales company.
Understanding of gold process.
Undersstanding of KYC Knowledge & Sales process.
Gold loan Sales process & BTL Marketing Process understanding.
Product /Competition Knowledge.
Sourced from foundit
Skills
BTL marketing processSales Process ManagementKYC KnowledgeProduct competition knowledge
About HDB Financial Services
HDB Financial Services
NBFC
89.9k+
employees
2007
19 years old
Ahmedabad, Gujrat
India
About
Leading non-banking financial company operating under a major financial group, serving over 10 million customers with loans, insurance, and collections.
Industries
NBFCBPO/KPOFinancial ServicesBanking
Employee ratings
25,662 reviews
3.9/ 5
Culture
3.7
Career growth
3.3
Work-life
3.8
Employees rate it well for
Salary3153Work Environment1933Work Culture1357Senior Management1297Career Growth1167
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