Executive - Front office

Job Title

Job Description Summary

Job Description

• Ensures a smooth and seamless employee and guest experience by communicating warmly,clearlyand effectively with the employee, guest, employee host, vendors, etc. to meet the request at hand

• Consistently offers professional,friendlyand welcoming interactions

• Answers and screens all incoming internal calls to handle callers inquiries wheneverappropriateand possible. Re-directs calls as needed and takes adequately detailed messages whenrequired

• Greets,assistsand/or directs visitors, vendors and thegeneral publicemploying a professional, courteous, and respectfuldemeanorat all times

• Manages visitor badges andmaintainsappropriate visitorrecords

• Is actively visible in the reception area and always accessible to the customer via phone or walkie talkie. Provides advance notice to manager and customer for personal time off.

• Provides administrative relief and support, as needed, for personnel in administration, mailroomand copy/publication

• Maintains guest registration logs via electronic guest management system

• Schedules,organizesandassistswith event and meeting room reservations

• Reviews allappropriate documents,manualsand standard operating procedures to be familiar with details of engaging with guest visitors,employeesand visitors

• Assistswith any changes ornew informationpromptly and reliably, following up with the customer to ensure satisfaction with course of action

• Ensures positive guest/group experience, through personal interaction and attendance at functions or other interactions throughout the day. Must be flexible to accommodate irregular and/or extended hours.

• Assistswith administrative responsibilities, including supply ordering, visual inspection of conference rooms, guest space or supply closet or other responsibilities asrequiredand requested.

• Provides travelassistance, calling cabs, communicating arrival, etc.

• Displays professionalism and a sense of pride in all aspects of his/her duties and responsibilities

• Understands and adheres to all safety and security protocols

• Reviews internal work order system and reports service requests through building work order system. Communicates to building management as tenant/landlord liaison

• Coordinates necessary corrective actions by property management personnel, AV techs, orthird partyvendors

• Serves as a liaison between client and building vendors

• Assistsin the coordination of events/catering/ad hoc requests