Executive front office

Position Overview

We are looking for a dynamic and service-oriented professional to oversee front-office operations and administrative coordination at our mall facility. The role requires an individual who can effectively manage visitor experiences, support day-to-day business operations, and ensure seamless coordination across various departments while maintaining high standards of professionalism.

Key Responsibilities

Guest & Stakeholder Experience

• Act as the primary point of contact for visitors, tenants, vendors, and business associates.
• Deliver a welcoming and professional experience while addressing inquiries and providing necessary assistance.
• Ensure smooth visitor movement and adherence to established protocols.
  
  

Administrative Coordination

• Facilitate communication between internal teams and external stakeholders.
• Support operational activities through effective documentation, scheduling, and follow-ups.
• Maintain confidentiality and accuracy in handling organizational records.
  
  

Business Support Functions

• Coordinate meetings, appointments, and event-related arrangements.
• Assist departments with administrative requirements and operational support.
• Monitor and streamline routine office processes for improved efficiency.
  
  

Communication & Correspondence

• Manage telephonic communication, emails, courier services, and official correspondence.
• Ensure timely dissemination of information and proper documentation of communications.
  
  

Workplace & Facility Support

• Liaise with housekeeping, security, and maintenance teams to ensure a safe and pleasant work environment.
• Support initiatives aimed at enhancing workplace appearance and operational readiness.
  
  

Resource & Inventory Management

• Monitor office supplies, pantry stock, and administrative resources.
• Coordinate procurement requests and maintain inventory records.
  
  

Desired Candidate Profile

Qualification

• Graduate in any discipline.
• Qualification in Hospitality, Hotel Management, or Business Administration will be an added advantage.
  
  

Experience

• 1–3 years of experience in Front Office, Guest Relations, Administration, Customer Service, Hospitality, Mall Operations, or Real Estate sectors.
  
  

Skills & Competencies

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Professional presentation and customer-centric approach.
• Good organizational and multitasking capabilities.
• Proficiency in MS Office applications.
• Ability to work collaboratively in a fast-paced environment.