Executive - Distributions Service Delivery & Operations

JOB SUMMARY:

Responsible for managing the Distributions Service Delivery & Operations function. This role involves operational oversight, compliance, and process management. The candidate will drive initiatives to enhance distributions service and delivery quality, ensure regulatory compliance, and contribute to business efficiency.

Key Responsibilities:

1. Scrutiny of Agent Appointment documents

2. Appointment of Agents -Setup on system

3. Processing of Service Change Requests from Agents

4. Generation of MIS as required

5. Adherence to compliance and regulatory requirements of IRDAI

Key competencies/skills required

Strong analytical and problem-solving skills

Excellent communication and stakeholder engagement

Team Player, Collaborative and growth-mindset

Measures of Success

1. Meeting the business SLA targets and operational KPIs

2. Successfully meeting the KIPs and timelines

3. Managing high performing team with effective performance monitoring and risk controls.

4. Adherence to the internal/external guidelines /regulations with high compliance/audit scores

5. Enhance process efficiency and Positive stakeholder feedback with great collaboration with minimum escalations

Key Relationships (Internal)

Distribution Team

MIR/ Reporting Team

Compliance & Legal Team

Human Resources (HR)

Finance Team

Operations Team

IT/ Digital Team

Internal Audit Team

Key Relationships (External)

Agents / Sellers

Vendors

Educational Background:

- Graduate/Postgraduate in Operations Management, Business Administration, or related field.

Experience:

2-3 years of prior experience in a team and process management role within a large, complex organization

Proven track record of leading projects and digital transformation initiatives.

Demonstrated success in managing high volume operations processes.

Strong background in process automation and system management, with a focus on leveraging AI / Smart Tools.

Experience in stakeholder management, compliances, internal & external audits

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.